Refund Policy

We have a [30/60]-day return policy, which means you have [30] days after receiving your item to request a return .

Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused.
With original tags attached.
In its original packaging.
You must have the receipt or proof of purchase .

Non-Returnable Items
Certain types of items cannot be returned due to hygiene or customization reasons. These include:

Perishable goods (e.g., food, flowers).
Custom or personalized products (e.g., custom-sized curtains).
Personal care goods (e.g., pillows, mattresses if the seal is broken).
Hazardous materials or flammable liquids/gases .
If you have questions about a specific item, please contact us.

How to Start a Return
To initiate a return, please contact us at jascmanageme35@outlook.com with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted .

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right .

Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within [5-10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund .

Restocking Fee & Return Shipping

Return Shipping Cost: The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Restocking Fee: A [15%] restocking fee may be applied to returns that are not due to our error, especially for items returned in non-original condition .

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item .

Cancellations
You can cancel your order within [12] hours of placing it for a full refund. If the order has already been processed or shipped, it cannot be canceled, and you will need to follow our standard return process once you receive it .